Elements and Performance Criteria
- Assist with preparing listing presentation.
- Client requirements are clarified with licensee in charge or principal using appropriate interpersonal communication techniques.
- Assistanceis given to licensee in charge or principal and other members of property management team to prepare property listingpresentation in line with agent instructions and agency practice.
- Information on comparable propertiesand market conditions is accessed to enhance the listing presentation.
- Assistance is given to licensee in charge or principal and other members of property management team to prepare promotional materialand property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements.
- Communication with agency sales department is maintained to identify potential new listings and provide sales staff with information on managed properties.
- Assist in delivery of property management appraisal.
- Appointment details for property management appraisal are confirmed.
- Assistance is given to licensee in charge or principal and other members of property management team in conducting property management appraisal in line with agency practice and legislative requirements.
- Appropriate rapport is established with client.
- Client questions are answered fully and honestly or referred to appropriate person.
- Effective interpersonal communication and presentation skills are used in representing the agency and responding to client questions and concerns.
- Contribution is made to property management team review of marketing activities in line with agency practice.
- Assist in providing follow-up service to clients.
- Information is researched and prepared for licensee in charge or principal and other members of property management team to facilitate provision of effective follow-up service to client in line with agency practice.
- Support is provided to licensee in charge or principal to facilitate finalisation of listing.